Free Shipping on orders over $25

FAQs

How can I contact you?

Simply visit our Contact Us page or send us an email at info@fleek365.com.

How secure is your site?

Fleek365 processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

What are your payment options?

We currently accept all major credit/debit cards, Paypal, and Apple Pay.

What are your shipping options?

All U.S. orders are shipped via United States Postal Service (USPS). Aside from the U.S., the shipping carrier may vary depending on the country.

How much does shipping cost?

Shipping is FREE worldwide, excluding free giveaway items.

Do you ship worldwide?

Yes, we ship to over 200 countries.

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will it take for me to receive my order within the U.S.?

We make every effort to process orders within 5 business days of the purchase date. Once your order has been processed, it usually takes 7-14 business days to be delivered to your doorstep. Please note that shipping may take longer than estimated due to customs restrictions. Visit our Shipping Policy page for more details.

How long will it take for me to receive my order outside the U.S?

We make every effort to dispatch orders within 5 business days of the purchase date. Once your order has been dispatched, it usually takes 10-20 business days to be delivered to your doorstep. Please note that shipping may take longer than estimated due to customs restrictions. Visit our Shipping Policy page for more details.

Will I be notified once my order has been shipped?

Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.

Will I receive a tracking number?

All U.S. orders come with a tracking number. Depending on the country, a tracking number may not be available. If applicable, the tracking number will be sent to the email that you provided at checkout, as soon as your order ships.

Where will my order ship from?

In order to save on shipping costs and reduce shipping related pollution, we ship directly from the manufacturer closest to your country. Our manufacturers are located across the globe in U.S., Asia, and Australia.

How do I track my order?

You can track your order via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We usually ship items out within 1 business day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Can I return or exchange an item?

If you would like to request a return or exchange, please visit our Return Policy for more information. 

What if I received a defective item?

If you discover a defect, please contact us immediately (within 48 hours of receiving your order) via the Contact Us page on our website.

 

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